Telephone Services Survey Results

January - December 2011
Surveys submitted: 185

Question 1: Support  If I had questions regarding entering the order, I was able to get the questions answered quickly and clearly.	Question 2: Ease of Use Submitting the work order was easy.
Question 3: Work Order Reference Number A work order reference number was provided to me in a timely manner.	Question 4: Quality of Service If a technician was dispatched, I was satisfied with the overall quality of service received.
Question 5: Documentation The documentation made available to me (via web, email, paper) was accurate and useful.	Question 6: Work Order Completion The work order was completed accurately and in a timely manner.
Question 7: Satisfaction My overall experience with this work order was acceptable.