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Telephone Services Survey Results
January - December 2011
Surveys submitted: 185
|Question 1: Support
If I had questions regarding entering the order, I was able to get the questions answered quickly and clearly.
|Question 2: Ease of Use
Submitting the work order was easy.
|Question 3: Work Order Reference Number
A work order reference number was provided to me in a timely manner.
|Question 4: Quality of Service
If a technician was dispatched, I was satisfied with the overall quality of service received.
|Question 5: Documentation
The documentation made available to me (via web, email, paper) was accurate and useful.
|Question 6: Work Order Completion
The work order was completed accurately and in a timely manner.
|Question 7: Satisfaction
My overall experience with this work order was acceptable.