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Telecommunications
Texas A&M University
Telecommunications

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Standard Centrex Features

Ringing Tones: Provides distinctive rings to distinguish between types of calls.

Flash/Tap Button: This is the 'hang-up' button. Pressing it signals the Centrex system that you intend to use some special features.

  • While on a call, Flash/Tap followed by another number transfers the call to the other number.
  • If you do not hang up, and Flash/Tap again, you will have a three-party conference.
  • If you dial *1, you will have parked your call on the line you are using.
  • To get it back, get dial tone and dial #1.

Campus Operators: Campus operators are located in the Physical Plant Building on Agronomy Road. They answer calls to 845-3211, the university's main number, and to 845-4741, the Student Locator number. They also can be reached through *0. 

Emergency Calling: *9-911 will connect you with the University Police Department, the EMTs at the University Health Center, and the Brazos County 911 command post. 

Hold/Park: Calls can be placed on hold and transferred to another extension.

  • To PARK a call on the number you are using:
    1. FLASH/TAP
    2. "FLASH" Stutter Tone
    3. *
    4. 1
    5. Confirmation Tone
    6. Hang Up
  • To RETRIEVE a call from that same number:
    1. Dial Tone
    2. #
    3. 1
    4. The call will be reconnected to you.     
  • To PARK your call on another number:
    1. FLASH/TAP
    2. "FLASH" Stutter tone
    3. *
    4. 2
    5. n-nnnn (five-digit telephone number)
    6. Confirmation Tone
    7. Hang Up
  • To RETRIEVE a call parked on another number:
    1. Dial Tone
    2. #
    3. 2
    4. n-nnnn (The five-digit telephone number on which it is parked. You may do this from any administrative line on campus.)

Project/Account Code: Before you make a call, you may want to identify that call for billing purposes. You may do so by prefacing the call with the Project/Account Code (#5 and a seven-digit number). The bill statement sent to your department each month will identify that call with the seven-digit Project/Account Code you have used. It does not bill the call to another account, but only identifies it.

  1. Dial Tone
  2. #
  3. 5
  4. Confirmation Tone
  5. nnn-nnnn (any seven-digit number*)
  6. Confirmation Tone
  7. Dial number as usual (9 + Area Code + Number)
*The item on your monthly bill will be identified by this seven-digit code. 

Call Pick-Up: Allows a user to answer incoming calls for other phone numbers within a group. Note: The previous Centrex allowed you to answer any call in six associated groups by dialing **6. This Centrex does not work this way.

  • To answer any call in your specific PICK group:
    1. Dial Tone
    2. *
    3. 61
    4. The first ringing call will be transferred to your line
  • To answer a call in any one of the four associated groups:
    1. Dial Tone
    2. *61 for a first associated group
    3. *62 for a second
    4. *63 for a third
    5. *64 for a fourth
  • To answer a specific telephone number:
    1. Dial Tone
    2. #
    3. 6 x
    4. nnn-nnnn (that specific telephone number)

Camp - On Busy With Call Back: When you dial a number that is busy and would like to complete that call as soon as possible, use this feature to be called as soon as the other party hangs up.

  • To Camp-On:
    1. FLASH/TAP
    2. "FLASH" Stutter Tone
    3. *
    4. 7
    5. Confirmation Stutter Tone
    6. Hang Up
    7. If you receive a "Busy" signal while attempting a Camp-On, the line you are trying to reach is already camped on.
  • To cancel Camp-On:
    1. Dial Tone
    2. #
    3. 7
    4. Confirmation Stutter Tone

Call Forward - All Calls: Allows all calls to be automatically forwarded to a designated telephone number.

  • To program:
    1. Dial Tone
    2. 1
    3. 2
    4. 3
    5. nnn-nnnn#... (See Dialing Instructions)
    6. Confirmation Tone
  • To activate:
    1. Dial Tone
    2. 1
    3. 2
    4. 1
    5. Confirmation Tone
  • To deactivate:
    1. Dial Tone
    2. 1
    3. 2
    4. 2
    5. Confirmation Tone

Call Forward - Forward On Busy: When a number is busy, allows calls to be automatically forwarded to a designated telephone number.

  • To program:
    1. Dial Tone
    2. 1
    3. 3
    4. 3
    5. n-nnnn#... (See Dialing Instructions)
    6. Confirmation Tone
  • To activate:
    1. Dial Tone
    2. 1
    3. 3
    4. 1
    5. Confirmation Tone
  • To deactivate:
    1. Dial Tone
    2. 1
    3. 3
    4. 2
    5. Confirmation Tone

Call Forward - Forward On No Answer: When a call is not answered, allows the call to be automatically forwarded to a designated telephone number.

  • To program:
    1. Dial Tone
    2. 1
    3. 4
    4. 3
    5. n-nnnn#... (See Dialing Instructions)
    6. Confirmation Tone
  • To activate:
    1. Dial Tone
    2. 1
    3. 4
    4. 1
    5. Confirmation Tone
  • To deactivate:
    1. Dial Tone
    2. 1
    3. 4
    4. 2
    5. Confirmation Tone

Hunt Group - Forward All Calls: Allows distributing phone calls from a single number to a group of phone lines. This feature is only operable on the Pilot Number of a Hunt Group.

  • To program:
    1. Dial Tone
    2. 1
    3. 7
    4. 3
    5. n-nnnn#... (Five digits for on-campus numbers)
    6. Confirmation Tone
  • To activate:
    1. Dial Tone
    2. 1
    3. 7
    4. 1
    5. Confirmation Tone
  • To deactivate:
    1. Dial Tone
    2. 1
    3. 7
    4. 2
    5. Confirmation Tone

Conference Calls: A telephone call in which multiple users listen in or participate in the conversation. See Audioconference Services for more information.

Meet - Me Conference: Allows a user to set up a conference call for a designated time at a pre-determined number. See Audioconference Services for more information.

Authorization Codes: Requires a prearranged authorization code through Telecommunications and modifications to the telephone number to activate. Only local calls may be made without the authorization code.