Keyless Card Access FAQ

What is keyless card access or keyless entry?
It is the system that uses card-swipe readers, which grant access to doors and secure areas instead of keyed locks. To access a door or area, a user swipes their badge or enters a specific keypad code. If that user has been granted access to that door or area, the door unlocks, granting them entry. Texas A&M University and many A&M System offices use the Matrix system, which is administered by the Telecommunications department.

Do I need a special student or staff ID or badge?
Any Texas A&M ID issued by the Aggie Card Office since April 2004 will work with the Matrix system. A&M System member IDs issued independently from the Aggie Card Office can be added to the system by their local badge offices.

I lost my ID/badge. What do I do?
Please contact the Aggie Card Office or your local badge administrator.

I cannot get access to my dorm/room/building. What do I do?
During normal business hours, please contact your building proctor, RA, or local door administrator, or email keyless@tamu.edu. For after-hours support, please contact Help Desk Central at 979.845.8300.

My ID/badge is saying "rejected." What does that mean?
"Rejected" means that you do not have access to enter that door. If you feel that is incorrect, please contact your building proctor, RA, or local door administrator.

My ID/badge is saying "invalid." What does that mean?
"Invalid" can mean the card reader did not register a successful swipe or there is a problem with your card. To check, verify that you are swiping your badge correctly or try your badge at a different card reader where you have access. If you are still having problems with your card, please contact the Aggie Card Office or your local badge administrator. If you think that the card reader may be broken or defective, please email keyless@tamu.edu.

What is Matrix?
The A&M System chose Matrix Systems as the hardware and software supplier for the integrated campus solution of access control and keyless entry.

How much does Matrix cost?
See the Rate Information page for current monthly charges, and installation or training fees. This includes around-the-clock hardware support.

How do I request a hardware estimate or door installation?
Complete a Keyless Card Access work order to request Matrix hardware. Once submitted, you will be contacted to schedule a walk-through with Telecommuncations.

My door is not locking or unlocking properly. Whom do I contact?
During normal business hours, please contact us by emailing keyless@tamu.edu. For after-hours support, please contact Help Desk Central at 979.845.8300.

What is Frontier?
Frontier is the PC-based software that allows administrators to control access to doors, add or edit badges, as well as grant or remove access to doors.

How much does Frontier cost?
The software setup and installation fee is $60.00.

What is required to install Frontier?
Provide contact information, a static IP address for the PC, and department or current administrator approval.

How do I request Frontier?
Complete a Frontier Software Installation work order. Once submitted, you will be contacted to schedule the software installation and any necessary training.

How can I get additional training?
Complete a Frontier Software Installation work order. Once submitted, you will be contacted to schedule a customized training to fit your requirements.